View All Server Resumes. Assisted the Director of the Concierge team with hotel standards of excellence, administrative, and daily operational procedures of the concierge department. Things to put on your resume ; Specific skills to mention; Full resume sample . Create My Resume. For some people, the fact that you must convince another human being to read your resume is terrifying. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Consulted in the budgetary decisions and ensured that my department stayed within budget. Detailed job descriptions of various positions, including duties, major responsibilities, required job skills, knowledge, working experience, and education. Responsible for covering shifts in case of emergencies and accept pkgs. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. The objective section is your first contact with the employer, so make the most of it! Performed building checks making sure the units are dry and secure, as well as the common areas, are locked uptight. which may be handed over to guests, Ensure constant supervision on the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel, Ensure assistance with the Guest Services that all luggage, messages, parcels, etc. Responded to emergency situations as necessary and as directed. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. 1. We have made you some resume samples that you can use to edit and create your very own resume. She will not accept housekeeper resumes with typos and formatting errors. What's the Best Format for a Housekeeping Resume? Here is the Hotel Concierge Cover Letter example: Dear Ms. Coordinate transportation needs for owners and guests. The objective section of a concierge resume is the introductory statement of your resume. It’s actually very simple. Speaking several languages, IT literacy and discretion are also highly valued at this job. Promoted concierge services with enthusiasm, demonstrating concierge superiority. Hotel Concierge Cover Letter. Concierge Cover Letter Example. Residential concierge resume sample for doorman resume. Take appropriate service recovery actions. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. This cover letter was written by our experienced resume writers specifically for this profession. Composed yearly employee evaluations under the supervision of the Executive Director. Headline : Highly motivated, experienced, and passionate candidate seeks to further a career in a Concierge Supervisor position that can utilize my and management knowledge to benefit mutual growth and success. Skills : Supervising Skills, Problem Solving Skills, Interpersonal SKills. Promote team work and quality service through daily communications and coordination with other departments. The person who hires housekeepers is the one with the white glove, checking for dust. This brief introduction serves to entice the reader to look at your resume and express your interest in a vacant job position. Oversees guest flow within the restaurant, Promotes an overall enjoyable dining experience; promotes a clean, safe and neat environment for guests and associates, Advises guests on menu and beverage selections, Liaise between kitchen staff and dining room staff, Exhibits exceptional communications skills and ability to get along well with others; demonstrates flexibility, patience and a willingness to communicate with guests and staff, Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed, Makes special occasion arrangements for guests; promotes special in-house events, Helps train new food-service team members and provides ongoing customer-service training, Supervises the closing of the assigned dining room; ensures servers complete side work and station setup, Demonstrates knowledge of emergency safety procedures; assists with evacuation of guests to safety in the event of an emergency, Helps bus tables and serve foo/beverages when necessary while maintaining safe food-handling and sanitation standards, May operate equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines, Works with staff of other departments to perform job duties during special events or functions, Previous experience in similar role or Senior Concierge Agent Role, Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 20 team members, Responsible for providing hands on leadership to the entire concierge department, Ensures robust Arrival Experience & Elite / VIP Guest Recognition plans are in place to drive strong Guest Experience scores, Serves as an immediate supervisor to the Assistant chief concierge in achieving and driving guest satisfaction goals, Manages the flow of operation at the front drive in assisting the valet and doorman, Ensures compliance with all policies, standards and procedures, Reviews staffing levels and suggest levels to ensure that guest service, operational needs and financial objectives are met within all areas of concierge, Observes service behaviours of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag and appropriate brand standards, Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc, Supervises & assists all areas of the concierge under minimum supervision, Sets a positive example for concierge team, Empowers and motivates associates to provide excellent customer service, Observes service behaviors of associates in terms of brand standard audits and provides feedback to individuals, Conducts monthly job chats, and updates the performance tracker for future review purposes, Monitors all maintenance and upkeep of the luggage rooms and assets of the hotel, Reviews comment cards and guest satisfaction results with associates and takes time to appreciate and provide feedbacks as and when required, Leads by example for training and role plays for all guest related interactions, Sets high degree of training skills and demonstrates training abilities by tracking performances and being a role model for the team, Conducts Mid year and year end reviews for the team reporting directly, Be able to perform any additional scope of duties if requested by the Chief Concierge and Senior Management to perform any additional scope of duties if requested by the Management, Leading and motivating our Concierge team, Maintaining high standards in customer service, Overseeing the training and development of staff, Engraining the company DNA in the day to day running of the centre, Managing rosters, payroll, gift card sales etc, Liaising with the marketing team to achieve centre focussed goals during campaigns and promotions, Liaise with the HR team during Christmas recruitment cycle, Oversee communication between Concierge and Retailers, Promoting Westfield products and services across all facets of the business, Experience and a thorough understanding of guest services, Must be comfortable with independent decision making, Prior customer service experience strongly preferred, Position may require the ability to stand for extended periods of time and work in varying weather conditions, Professional attitude and a desire to deliver a premium service to Guests, Previous supervisory experience, ideally within a fast paced Resort or Leisure environment. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Similar to your skills list, writing about your achievements in a way that isn’t boastful can be challenging. Similar Resumes. The most successful Hotel Concierges are … Skills : Microsoft Word, Typing, Customer Service, Coordinating Schedules. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. The resume objective belongs at the top of the resume and should be the first item below your name and contact information. Assist family/significant others with locating patients in the hospital. Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner. Increased guest retention by exceeding guest expectations while utilizing professional warmth. What you can read in this article. Concierge Resume Examples & Samples. Check out real resumes from actual people. Skills : Customer Service, Microsoft Office, Hospitality, Administrative Assistant, Administrative Support, Data Entry. Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed. Concierge skills overview. You bet it does. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. The example states the year of completion for the academic credential, the name of the degree, the university, and the location of the school. Most people tend to use resume templates and examples before making their own, which is a great way to see how things are done. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Similar Job Positions. Hotel Concierge Resume Examples. Identify patients that need emergency medical care based on patient/family voiced complaint. Created schedules for Concierge Department employees. Skilled at … After logging in, come back to this page and refresh your browser. Hold for arrival when necessary, Assist with development of all training-related materials and train Concierge staff and all hotel employees in Concierge procedures, Conduct meetings regularly within the department, Interact in courteous and professional manner with all guests, staff and community members, Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks, Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel, Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints, Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form, Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure, Experience: Minimum one years’ experience as a Concierge for a luxury or ultra-luxury hotel, General Skills: Must be able to perform job functions with attention to detail, speed and accuracy, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various, Identify and document all requests, expectations and biographical information for owner and guest profiles to facilitate creating personalized experiences, Coordinate and provide advance itinerary planning and reservations at least 30 days prior to arrival, Review daily arrivals and identify special requirements with the Doorperson, Butlers and Housekeeping, Greet owners and guests upon arrival escorting them to their residence and providing an orientation of the Club, their residence, as well as, retail and restaurants within Ghirardelli Square, Check in arrivals and settle guest accounts while ensuring all service standards are followed, Ensure up to date concierge referral material and educate other Concierges, Door Attendants and Butlers on new information ensuring accurate details, Accurately process charges to members for rental, groceries, and customer services, Maintain a detailed log record tracking all requests, both pending and confirmed, Maintain community liaison with vendors and continually expand knowledge of San Francisco and Bay Area history, activities, events, attractions, Provide special event coordination of private party requests in the private room or in room as requested, Work directly with all departments and colleagues to establish consistent positive communications and interdepartmental cooperation, Must possess outstanding guest services skills, sophisticated verbal & written communication skills, Computer literate in Microsoft Windows applications preferred, Previous experience in a luxury environment preferred/, Excellent presentation, communication and guest service skills, Bi-lingual skills preferred (Spanish and Portuguese), Winter Season Lifestyle Benefit that can be used towards one of the following, Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations, Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events, Previous concierge experience in the hotel, leisure, and/or retail sector, preferred, Proficiency with computers and computer programs, including Microsoft programs, Willingness to always go above & beyond for guests & other associates, Ensures all business transactions and practices comply with all federal regulations, Proven leadership skills established through management experience, Ability to effectively profile, service and strengthen relationships, Act as a main point of contact for guests, and assist with all enquiries, Provide friendly advice and information on local attractions, restaurants and services, Work a variety of shifts including late, early, weekends and public holidays, Be one step ahead of the guest, knowing what they need before having to ask, Ensure you are up to date with VIP guest movements and hotel special events, Oversee the Day to Day running of the Concierge desk including guest luggage, mail and taxi services, Experience in a similar role, must be within a 4 or 5 star environment, Exceptional communication skills and positive manner, Demonstrated understanding of local restaurants, attractions and events, Strong organisational skills and a passion for helping others, Team member only discount global Hilton room rates, Career development planning opportunities, Performs various Human Resources responsibilities for the concierge department including the preparation of work schedules to maximize the effectiveness of the department, Strictly enforces the privacy and confidentiality of all guests, Ensures known guest preferences are met and amenities provided. Ensures that all guests’ requests are processed and recorded including health spa, golf, restaurant, travel and other miscellaneous service requests, Serves as a public relations representative. Planned, assigned, and directed work duties. Updated the residential contact list on the computer on the daily basis. Also, convey the value they would benefit if you are granted the job. Example 1 ‘Seeking a position as a customer service representative in a fast-growing company.’ The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. Concierge Resume Sample. Current -Hired by US Security /K&H Security to work as a Concierge site supervisor for Sky View Parc Condominium. Aggressively managed concierge lounge expenses to ensure profitability. Concierge duties resume. Responsible for time card editing and tracking. This is just the job for me, and I have included my resume to show you why. LOG IN OR REGISTER TO CONTACT ME . Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed. Skills : Microsoft Office, Presentational Skills, Developing Skills. 20+ concierge resume samples to customize for your own use. But look at this next entry-level resume example: In a first-time resume with no experience, the second of those samples really does the job. Kept records of hospitality suite availability and guests' accounts. Concierge Resume Samples Concierge/Administrative … Try Now! Posted on: 2007-11-02. First, a traditional college student resume objective: What's wrong with it? Skills : Excel, Customer Service, Analytical Skills. A concierge provides a variety of services to guests. Answered all incoming calls/pages and transfer to the appropriate department, person, or place. Just a f… If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. They may book services for guests, such as transportation and activities. I was pleased to see the ad for Concierge on while browsing for new positions. Skills : Managing SKills, Detail-Oriented, Supervising Skills. Support Guest Services Manager whenever necessary in performing job functions related to associate training, staffing, and scheduling. - Select from thousands of pre-written bullet points. Managed billing and expenses for the Desk, ensuring that while the Guests were happy, the hotel was also sold-out and profitable. Skills : Management SKills, Communication SKills, Coordinating Skills. Objective : Seeking a Concierge Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. Mailed from USPS, UPS, FEDEX, and all other deliveries from vendors, also writing out work orders, giving access to construction units. 2017 Nutrition Internships, Internships Com. Addressed and resolved a wide variety of concerns and complaints pertaining to employees and residents. Hospitality concierge resume sample: create your own in 15. CV Template - Crew Concierge. Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. Skip to content. However, there are resources available, such as this free concierge cover letter sample, that can point you in the right direction. At a much faster pace. Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins. Finally, the hospitality concierge resume sample ends with an academic history section. In the same way that you might reference resume samples, the following Concierge cover letter example will help you to write a cover letter that best highlights your experience and qualifications.
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